How do I let you know something's wrong?

There are three places to let us know, depending on what happened:

1. On a stop's panel, tap “Let us know when something's wrong”, at the very bottom.
2. On a bus's card, tap the report button the card has.
3. In the settings, under “Something's wrong”, tap “Let us know when something's wrong” for problems with the app or the map.

What you fill in

You pick what happened from a short list, for example “A bus comes and doesn't show up” or “The stop is somewhere else”. If you pick “Something else”, you write whatever you want. Then, if you like, you can tell us more in your own words.

If you want us to reply, leave your WhatsApp or your email. It's optional. When you tap “Send”, the app says “Thanks. We'll look into it.”.

• What is sent when we report a problem?The time, the stop or the bus, and what the map showed. Your location is only sent if you tick the box.
• Why don't any buses show up on the map?It's usually one of three things: there's no connection, a company isn't sending its location, or the app asked you to wait a bit.

Write to hola@garita.uy and we will get back to you.