Something's not working

Buses that don't show up, company notices, a slow app and how to tell us about a problem.

Why don't any buses show up on the map?It's usually one of three things: there's no connection, a company isn't sending its location, or the app asked you to wait a bit.
What does the “not sending its location” notice mean?A company stopped sending the position of its buses. It's not your phone or Garita: when it's back, its buses reappear on their own.
How do I let you know something's wrong?From a stop's panel, a bus's card or the settings, with “Let us know when something's wrong”. You pick what happened from a list.
What is sent when we report a problem?The time, the stop or the bus, and what the map showed. Your location is only sent if you tick the box.
What do I do if the app is slow or freezes?Wait a moment and open it again. If it's still the same, report it with “The app is slow or freezes”. If it reloads on its own, the app reports it itself.
Why does it say “We couldn't find where you are”?Garita couldn't read your location: maybe you didn't give permission, your phone has it turned off, or the signal is weak.

Didn’t find what you were looking for?

Write to hola@garita.uy and we will get back to you.