What do I do if the app is slow or freezes?

It mostly happens when a lot of people are looking at the map at the same time. If “Lots of people watching” appears, the app goes slower on purpose and then goes back to normal on its own.

1. Wait a minute and see whether it settles.
2. Close the tab or the app and open it again.
3. If it's still the same, open the settings, tap “Let us know when something's wrong” and pick “The app is slow or freezes”.

What the app reports on its own

If the app reloads on its own or a piece is missing, it sends the notice itself. You don't have to do anything.

If something on the map is wrong, report it from the settings with “Something on the map is wrong”.

• How do I let you know something's wrong?From a stop's panel, a bus's card or the settings, with “Let us know when something's wrong”. You pick what happened from a list.
• What is sent when we report a problem?The time, the stop or the bus, and what the map showed. Your location is only sent if you tick the box.

Write to hola@garita.uy and we will get back to you.